Electrolux Italia

Electrolux Italia adopted Tempestive Reamplia Remote Assistance to connect remote factories and to enable technical employees to interact with a technical supervisor thousands of kms away, directly on the production line.

Thanks to Tempestive’s software, to SmartGlasses, and to Android devices (tablets and smartphones), technicians can exchange images, make notes on the images, talk and use pointers in “real time”.

Electrolux is rolling out augmented reality technology across 16 factories in Europe, the Middle East and Africa (EMEA), as digital transformation both drives productivity and makes for a better workplace. Using this technology for remote maintenance speeds up the maintenance process and keeps production lines rolling. Augmented and virtual reality is just one of the digital tools that can help Electrolux optimize and enhance productivity, especially when it comes to design or maintenance in our manufacturing processes.

Digitization is changing fast our working environment in operations and is starting to add value and competitive advantages for the company. Using this technology means the onsite technician can work hands-free and the problem can be identified quickly and easily, without misunderstanding. It cuts costs and travelling, saves time and reduces the failure rate and gets equipment faster back to work.
Carsten Franke
SVP Industrial Operations, Major Appliances EMEA

With Tempestive REAMPLIA – a mobile application that uses augmented reality to help in-field technicians – assistance is just a push of a button away. REAMPLIA Remote Assistant is the “enabler” of a new way to operate in the field to undertake maintenance activities, check the status and performance of assets, and repair machineries. By directly superimposing the instructions onto the system view and allows organizations to satisfy new operational needs:

  • Reduce cost of interventions;
  • Speed up interventions;
  • Deliver work orders in real time;
  • Improve work force collaboration;
  • Improve service level.

By wearing a pair of smart glasses or using atablet, an onsite technician can collaborate inreal-time with an expert engineer based at adifferent location. The smart glasses or tabletfilms what the onsite technician is seeingand beams these pictures to the engineer’scomputer. The engineer can then guide thetechnician to troubleshoot the problem as well asshare graphic instructions, images and technicaldocumentation.